Hotel Information

L Floor

• Recipe Restaurant
  Open from 5.AM to 11PM

• Spy Lounge
  Open from 10.AM to 11PM

M Floor

• Meeting Room

• Mushola

1st Floor

• Swimming Pool Facilities

Open 6.AM to 6.PM

• GYM Facilities
  Open from 6.AM to 6.PM

10th Floor

• Massage & SPA Facilities
  Open from 10.AM to 10.PM

Adapters - a universal outlet is available in your room - dial "1"
A range of electrical adapters are also available through our Housekeeping Department. A wall mounted one is available at the writing desk.

Airline booking / re-confirmation - dial "1"
Our front office will be happy to assist you with flight confirmation and other airlines information.

Airport and inter-hotel transfers - dial "1"
Airport and inter-hotel transfer can be arranged by our Front Desk.

Billing procedure - dial "1"
Advance cash deposit is required unless you are paying by an accepted credit card. Should you have any questions, please contact the Front Desk.

Breakfast - dial "1 or 3"
Breakfast is served each morning between 6AM to 10AM at the hotel's restaurant located at the 1st floor.

Check-in & Check-out time - dial "1"
Our check in time is at 2PM and our check out time is 12.00 noon. This may be extended for a small supplement, subject to availability. Kindly make your arrangements with reception.

Credit cards
We accepts the following credit and debit cards: Visa, Master Card, American Express, Authorized debit card.

Concierge / Bellboy - dial "1"
Concierge services are available at the Front Desk.

Doctor or dentist on call - dial "1"
Should you require medical assistance, our doctor on call can be arranged for Personal calls to your room. A dentist on call will also be available for emergency treatment.

Do not disturb
A "Do not disturb" sign has been placed in your room. Should you wish to be Left in privacy, please hang the sign against the door knob outside.

Drinking water
Complimentary drinking water has been placed on the table n your bedroom. Please use this water for your consumption and avoid drinking the water from the tap.

E-mail & broadband/Wireless Internet Connections - dial "1"
We provide free wifi internet service throughout the hotel. For further information regarding internet services, please contact our Front Desk.

Forgotten an item
We will be happy to provide the following items should you need them: Adapters, First Aid Items, Telephone Book, Hangers, Pencil & Notepad.

Guest activities - dial "1"
A City tour service is provide by a reputable travel agent. Our Front Desk staff will also be more than happy to offer suggestions as how to spend your days and evenings in Sanur, Bali.

Hair dryer - dial "1 or 5"
A Hair Dryer is on request. Shoud you require a Hair dryer, please contact our staff.

Housekeeping - dial "1 or 5"
Our housekeeping staff is scheduled to service your room between 8.AM and 4.PM. Should you require a specific service time, please let us know.

In-room safe
Each guest rooms is equipped by a safe deposit box - please follow the instructions.

Lost & Breakages
The hotel has the right to charge any loss and (or) break of any part of the room, during your stay.

Keys - dial "1"
Report to the Front Desk immediately. Return your room key to the Front Desk upon check-out. Do not leave your key in your room. You will be charged a IDR 50,000 replacement fee if keys or access cards are lost or not returned upon Check out. 

Laundry / dry cleaning service - dial "1 or 5"
Laundry service is available 7 days a week. Laundry will be returned the following day.

Lost & Found - dial "1"
Please contact our Front Desk in the event of loosing your belonging.

Luggage service - dial "1"
For luggage handling, contact the Front Desk.

Maintenance - dial "1"
Should anything be broken or in need of repair, please contact our Front Desk and they will immediately send a technician to deal with your problem.

Medical service & medications - dial "1"
For prescription medicine, there are licensed dispensaries. Our Front Desk Staff will be pleased to assist you.

Parking
Parking space for hotel guests is available in the basement.

Qiblat
A Qiblat sign is placed on the ceiling near the Air Conditioner.

Qur'an & praying mat - dial "1"
Qur'an and praying mat are available upon request.

Restaurant - dial "3"
Hotel restaurant located at the Lobby floor and is operating from 6.AM to 11PM daily. It provides a wide range of Western, Vegetarian, Kids Menu,  Indonesian or Oriental Food.

Security - dial "1"
Please close the security latch on your door when in your room - this will stop anyone including housekeeping from entering your room by mistake.

Shopping - dial "1"
Please contact our Front Desk for information on nearby shopping malls and retail outlets.

Spa - (Temporarily Closed)
Info & reservation dial "1/1101" from your room.

Taxi - dial "0 or 1"
Contact our Front Desk to order a taxi.

Telephone & Hotel Extension
Operator dial "0"
Reception dial "1"
Housekeeping dial "5"
Room Service dial "3"

Local
Dial 9 + telephone number

Inter-local
Dial 9 + area code + telephone number

International
Dial 9 + 001/007 + country code + area code + telephone number

PELABUHAN HOSPITAL : 

(0711) 712841

TIARA FATRIN HOSPITAL: 

(0711) 353438

CHARITAS  HOSPITAL : 

(0711) 353375

Ambulance
118

SAR (Search and Rescue)
(0711) 418372

Local Information
119

PLN
123

Fire Department  Palembang
(0711) 510743

Police -  Ilir Timur III
(0711)  

Police - Regional (Polda Palembang)
(0711) 320550

Procedure in the event of fire
THE 1O1 Palembang Rajawali is equipped with a fire alarm system. All of our staff are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel as well as in the guest rooms. The hotel also has an electronic internal alarm system that constantly monitors the interior of the entire building and automatically passes any fire alarms onto the nearest Fire Brigade Station.

In case of emergency
We urgently request that you familiarize yourself with the location of the emergency exits, fire alarm system and fire extinguisher as well including the following Safety Instructions. Please take note of the Emergency Exit Plan which is located at your room's entrance.

Please try to observe the points en route to your room:
Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit. Open the emergency exit door and take a look at the stairway behind it. Locate the nearest fire alarm and fire extinguisher.

What to do if you notice fire:
If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed near every elevator. If possible, close all doors near the fire so that it cannot spread. The smoke proof doors in the corridors can be closed using the button next to them. Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so. In case of a large fire, leave building immediately. Please keep calm!

If you notice a fire, please remember the following points:

• Call the emergency number if you can

• Close all windows and doors

• Keep calm

What to do if the alarm is given while you are in your room:

• Leave your room immediately!

• Lifts should not be used in the event of fire

• The emergency staircase is available as an emergency exit route

• Fire doors close automatically but remain operational for rescue purpose

If you leave your room to go to the nearest emergency exit, please proceed as follows:

• Carefully open the door and establish whether there is smoke in the corridor

• If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!

• If it is dark, feel your way along the wall and count the doors to the emergency exit!

• Proceed in a crouched position, as the air on the ground is better than on higher levels!

• Never try to go through thick smoke!

• Don't use the elevators!

• Always remember to be calm!

What to do if you cannot leave your room

• Call the emergency number and inform of your situation

• Remain in your room, if exit is blocked, this is the safest place to be

• Place wet towels and sheets against the foot of the door to prevent smoke from entering your room

• Take the curtains down, if the fire reaches the window from outside at least no material will be set alight

• Keep wastepaper baskets ready for use as buckets so that you can keep towels and sheets at the door wet

• Make yourself noticeable and wave a sheet at the window as a signal to Fire brigade that your room is occupied

• Cover your mouth and nose with a damp clothes to ease breathing

• Do not break any windows unless necessary

• Closed windows to prevent draughts of air feeding the fire

• Consider your actions carefully and remain calm

The guests of THE 1O1 Palembang Rajawali can explore the best of Palembang, which includes :

• Jembatan Ampera or Ampera Bridge (15-Minute Drive)

• Sungai Musi or Musi River (15-Minute Drive)

• Pulau Kemaro pr Kemaro Island (20-Minute Drive)

• Benteng Kuto Besak (15-Minute Drive)

• Masjid Agung/Great Mosque (10Minute Drive)

• Cheng Ho Mosque (15-Minute Drive)

• Jakabaring Sport Center (15-Minute Drive)

Dear Stylish Guest,

Smart Stylish Experience from THE 1O1 Palembang Rajawali,

To create an accommodating atmosphere that prioritizes safety and security, we are as Management would like to consistently enforce establish some security policies as below:

• We would like to encourage for the guest traveling with children to not let the children stay alone outside the balcony Please also do not let the children swim alone in our public swimming pool since no life guard is available.

• Should there is any bomb threat on the phone, please don't get panic. We advise you to call the operator team & describe clearly about the call, type of voice of the caller (male/female), sound background of the call & any other additional information that you may remember during the conversation.

• In case you find any suspicious item inside or outside your room, we encourage you to report about the item, stay away or leaving the area for further follow up from the hotel Management. We really appreciate should you able to support the above Safety and Security policies for our better control. Please feel free to contact our Guest Service Officer should you have any concern related to the above information in Ext. 0.

We wish you a pleasant stay at THE 1O1 Palembang Rajawali

Hospital

1. Rumah Sakit Pelabuhan
   Jl. Mayor Memet Sastra Wirya No.1
   (0711) 712841
   
   

2. Rumah Sakit Charitas
   Jl. Jendral Sudirman No.1054
   (0711) 353375
   
   

3. RSIA Tiara Fatrin
   Jl. Rajawali No.495, 9 Ilir Timur II Palembang

0711 353438 

Dear Guest, please be extremely cautious when exchanging foreign currency at any shops the street of Palembang. These unscrupulous so called "Authorized Money Changers" offer high exchange rates to lure you into their shops. Once inside, you might be manipulated and short-changed.

Consequently, we advise our guests to take note of the following:

1. You so choose to utilize their service, please count the rupiah carefully yourself.

2. Never be distracted by their accomplice who may try to strike a conversation while you are counting the rupiah.

3. Never respond to a call or turn your head. Keep your eyes on the stack of money while counting.

4. Observes the hands, and body movements of the "Money Changer" facing you.

5. If a stack of rupiah falls off the table don't bother to recount. Just call off the whole transaction. By the sleight of hands, you may end up being their victims.

OUR RECOMMENDATIONS:

• Change your currency from a reputable Bank.

• Only use an "Authorized" money changer and bring your own calculator.

• Always re-count your money before leaving the money changer.

Passport are only required for changing Travelers Cheques therefore leave your passport secure in your in-room safety deposit box when changing cash. 

Dear Guest,

As part of our contribution for the ECO GREEN conserve program and respect to the local culture, we would like to invite you to join our "SAVE THE 1O1 PLANETS" by committing the following contribution:

1. To minimize the use of chemical, we recommend our housekeeping department to change the collection of linens & towels every two days instead of daily.

2. To minimize the energy and electricity usage, please turn off the AC, lighting and TV upon leaving the guestroom.

3. To converse the limited amount of water in Palembang, please close all water tap in the bathroom and basin when it is not needed.

Thank you for your contribution 

1. 1. THE 1O1 Palembang Rajawali

   2. BBC EARTH

   3. DISCOVERY CH

   4. DISNEY CH

   5. FOX SPORTS 1

   6. FOX SPORTS 2

   7. FOX MOVIES

   8. ANIMAL PLANET

   9. HBO

   10. NICKELODEON

   11. ASIAN FOOD CHANNEL

   12. CNN INTERNATIONAL

   13. ANIMAX

   14. CINEMAX

   15. FRANCE 24

   16. BEIN SPORTS 1

   17. BEIN SPORTS 2

   18. CHANNEL NEWS ASIA

   19. NHK WORLD JAPAN

   20. CHANNEL (v) INT

   21. TVN MOVIES

   22. RCTI

   23. MNC TV

   24. TVRI

   25. TRANS TV

   26. TRANS 7

   27. SCTV

   28. INDOSIAR

   29. TV ONE

   30. ANTV

   31. GLOBAL TV

   32. METRO TV

   33. TVRI Nasional